What Information We Hold and Why
We collect the information you provide when you create your account — your name, contact details, date of birth, and the wallet identifiers tied to your bKash, Nagad, or Rocket account. When you make a deposit or withdrawal, the transaction reference and amount are logged against
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your account wallet so our finance team can verify and reconcile each movement. We also collect device data — your browser type, IP address, and session timestamps — to keep your login secure and detect unusual access patterns. If you contact our support team, the conversation
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is stored so we can follow up accurately. We do not sell your personal data to third parties. Payment details linked to bKash, Nagad, and Rocket are used only to process your transactions and confirm your identity during withdrawal verification. Retention periods vary by data type:
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account identity records are held for as long as your account is active, and transaction logs are kept for the period required under applicable financial regulations. You can ask us to review, correct, or remove your data at any time by writing to our support channel.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.